We often hear companies speaking about good client service – they say it’s their top priority, but in reality, their actions don’t support that claim.
Are you struggling to find an IT company that offers exceptional client service? Maybe you’re tired of waiting by the phone when it comes to support, or you’ve felt like your IT guy was talking down to you. Regardless of the reason, it’s time to find an IT company that offers exceptional client service.
We recently came across a study regarding client service – and we weren’t surprised to find the following:
- 75% of consumers say they’re “highly aggravated and annoyed” when they can’t get a live person on the phone for help.
- 75% of consumers say they’re highly frustrated with disconnected phone calls placed to client service lines.
- 70% of consumers say they’re highly upset being transferred to another client service rep who still can’t help them.
- 40% of consumers say they’re highly aggravated and frustrated with long wait times when requesting assistance.
We know that, when it comes to client service, it’s all about being there whenever you need us – and not making you wait for assistance. That’s why we pride ourselves on:
- Having a team of live help desk support professionals: Our help desk support professionals actually answer the phone when you call – you’ll speak to a live person whenever you need help.
- Responding to all of your requests as quickly as possible: We don’t make you wait by the phone – we’ll always respond to your requests as quickly as possible; helping you resolve any challenges immediately.
- Maintaining up-to-date and current skill-sets: All of our staff members are up-to-date and current in terms of knowledge and skill-sets, which means you never have to worry about someone being unable to help you.
We know exceptional client service is the number one thing you need from an IT company. That’s why we don’t make promises we can’t keep. We strive to ensure you’re always satisfied with everything we do.